This policy is effective from 20th of September 2021.
Fortu is both trading name of Fortu Wealth Ltd (Company number 11966971) and Fortu Trading Ltd ( Company number 12804663).
Our registered office is Level 39, One Canada Square, London E14 5AB, UK. Our company number is 11966971.
We are registered with the Information Commissioner's Office (ICO), the data-protection regulator in the UK, to use personal information. Fortu Wealth’s registration number is ZA533189 and Fortu Trading’s is ZB026872.
We are committed to protecting and respecting your privacy.
We will collect your personal information when you use:
Under data protection law, we are what is known as the 'data controller' of your personal information.
This document explains what information we collect, how we use it, and your rights if you want to change how we use your personal information.
If you have concerns about how we use your personal information, you can contact our data protection officer firstname.lastname@example.org.
We collect different types of information from you and others.
The table below explains what personal information we collect and use.
|Type of Information
|Information you give us:
We collect information you provide when you:
We will collect the following information:
|Information from your device:
Whenever you use our website, we collect the following information:
|Information from others:
We collect information from third parties, such as credit reference agencies, fraud-prevention agencies, and partners who help us to provide our services. Whether you are an individual or a business, we will need to confirm your identity as a part of the KYC process, where you will be asked to provide the required documents. This includes your credit record, information to help us check your identity, and information relating to your transactions.
We may also collect any of the above information relating to your use of our website.
We must have a legal basis (a valid legal reason) for using your personal information. Our legal basis will be one of the following.
We need certain personal information to provide our services and cannot provide them without this information.
In some cases, we have a legal responsibility to collect and store your personal information (for example, under money-laundering laws, we must hold certain information about our customers).
We sometimes collect and use your personal information, or share it with other organisations, because we or they have a legitimate reason to have it, and this is reasonable when balanced against your right to privacy.
Where you've agreed to us collecting your information in a certain way. We have explained more about how we use your personal information in the "How do you use my information?" section below.
We collect your information so we can provide the best service, tell you about products and services you may be interested in, and meet our legal obligations.
Whenever you apply for a product or service, we will use your personal information to check your identity (as part of our KYC process) and decide whether or not to approve your application.
We also use your personal information to give you details of our products and services.
We also use your personal information to contact you by phone and provide you with customer support services. We may record these calls, but only for internal training, quality-control, and compliance purposes.
The types of information we use are:
We use your personal information to manage our website (including troubleshooting, data analysis, testing, research, statistical, and survey purposes) and to make sure that content from our website is presented in the most effective way for you and your device. For more information, please see our Cookies Policy.
We also use your personal information to allow you to take part in interactive features of our services, to tell you about changes to our services, and to help keep our website safe and secure.
The types of information we use are:
We use your personal information to help social interactions through our services or to add extra functions in order to provide a better experience.
The types of information we use are:
We may need to share information about you:
You can find out more in the "Do you share my information with anyone else?" section below.
The types of information we may share include:
Our legal basis would be one or more of the following:
If you sign up to our services, we will assume you want us to contact you by post, email, and phone (including text message) with offers and promotions. We may use the information we have collected about you in order to tailor our offers to you.
You can adjust your preferences or tell us you don't want to hear from us at any time. Just use the unsubscribe links on any marketing message we send you, or email us email@example.com.
We won't pass your details on to any organisations for their marketing purposes without your permission. You can find out more in the "Do you share my information with anyone else?" section.
|What it means
You have the right to be informed about how we use your personal information. You can ask to see the personal information we hold about you. (This is called making a ‘data subject access request’, or DSAR for short.) You can also ask for information about what information we process and why. You can ask us to correct your personal information if you think it's wrong. You can ask us to delete your personal information.
|We provide this privacy notice to explain how we use your personal information. If you make a DSAR, we will provide a copy of the personal information we hold about you. We can’t give you any information about other people, information which is linked to an ongoing criminal or fraud investigation, or information which is linked to settlement negotiations with you. We also won't provide you with any communication we've had with our legal advisers.
You can have incomplete or inaccurate information corrected. Before we update your file, we may need to check the accuracy of the new information you have provided.
You can ask us to delete your personal information if:
|You can object to us processing your personal information for marketing purposes. You can object to us processing other information (if we are using it for legitimate interests).
|You can tell us to stop using your personal information for marketing.
If our legal basis for using your personal information is 'legitimate interests' and you disagree with us using it, you can object.
However, if there is an overriding reason why we need to use the information (for example, legal reasons), we will not accept your request.
If you object to us using information which we need in order to provide our services, we may need to close your account, as we won’t be able to provide the services.
|You can ask us to restrict how we use your personal information
|You can ask us to suspend using your personal information if:
|You can ask us to transfer personal information to you.
|If we can, and are allowed to do so under regulatory requirements, we will provide your personal information in a structured, commonly used, machine-readable format.
|You can withdraw your permission.
|If you have given us any consent we need to use your personal information, you can withdraw your consent at any by or sending an email firstname.lastname@example.org.
(Note, it will have been lawful for us to use the personal information up to the point you withdrew your permission).
To exercise any of your rights set out in the previous section, you can contact us by sending us an email email@example.com.
For security reasons, we can't deal with your request if we are not sure of your identity so that we may ask you for proof of your ID.
If you are unhappy with how we have handled your personal information, you can complain to the ICO through theirwebsite.
The table below explains which suppliers we normally share your personal information with.
|Type of Supplier
|Why we share your information
|Suppliers who provide us with IT, payment and delivery services.
|To help us provide our services to you
|Our banking and financial services partners and payments networks, including Visa and Mastercard
|To help us provide our services to you - this includes banking and lending partners, banking intermediaries and international payment service providers
|Card manufacturing, personalisation and delivery companies
|To create and deliver your personalised Card
|To promote our services (we provide anonymous information only)
|Analytics providers and search information providers
|To help us improve our website
|Customer service providers, survey providers and developers
|To help us to provide our services to you
|Communications services providers
|To help us send you emails, push notifications and text messages
Partners who help to provide our services
We may share your personal information with our partners to provide you with certain services you have asked us for.
For legal reasons
We also share your personal information with fraud-prevention agencies to check your identity, protect against fraud, keep to anti-money-laundering laws and confirm that you are eligible to use our products and services.
If you give us false or inaccurate information and we identify fraud, we will let fraud-prevention agencies know. Law-enforcement agencies may check and use this information.
If fraud is detected, you could be refused certain services, finance or employment. You can contact us to ask for more details of how your information will be used by us and the fraud prevention agencies.
Some fraud-prevention agencies have created a document to explain how they use and share your information - you can see thishere.
We may also need to share your personal information with other third-party organisations:
As we provide an international service, we may need to transfer your personal information outside the European Economic Area (EEA) for us to provide our services.
For example, if you ask to make an international payment, we will send funds to banks overseas. We might also send your information overseas to keep to global legal and regulatory requirements, and to provide ongoing support services.
We may share your personal information with credit reference agencies and fraud-prevention agencies outside the UK.
We will take all reasonable steps to make sure that your personal information is handled securely and in line with this privacy notice and data protection laws.
If you would like more information, please contact us by sending an email firstname.lastname@example.org.
We store your information on our secure servers.
Any payment transactions carried out by us or our payment-processing providers will be encrypted using Secured Sockets Layer technology or a secure virtual private network.
If you use a password for our website, you will need to keep this password confidential. Please do not share it with anyone.
Unfortunately, providing information online is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee that all information you provide through our website will be secure. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Under anti-money laundering laws, we need to hold information about you and your transactions for five years.
You have the right to redeem your e-money for up to six years after your account is closed. We will, therefore, hold your information for this long.
Generally, we will not hold your personal information for more than six years after our business relationship with you has ended, unless we need to hold it for longer because of a potential or ongoing claim or another legal reason.
If we change the way we use your personal information, we will update this notice and, if appropriate, let you know by text message, by email, through or through our website.
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Fortu Wealth Ltd
London E14 5AB
Phone number:+44 203 350 1511
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